Support & Administration
- User management & permission updates
- Troubleshooting and bug fixes
- Field, object and layout configuration
- Report and dashboard updates
Managed Services
Support that evolves with you.
More than bug fixes and admin queues. We embed with your team to maintain, refine and evolve your systems, so your tech keeps pace with your business.
Get Ongoing Support- Embedded with your team
- No bloated retainers
- Proactive, not reactive
Every system drifts. Yours doesn’t have to.
Even the best-built system can break down over time, especially if it’s left untouched. Process drift, team changes and system sprawl happen faster than most teams can respond.
Here’s where we usually step in.
- 01
Post-Implementation Support
Go-live is day one. We resolve issues, adapt to new needs and tune workflows, so your system stays stable, scalable and trusted.
- 02
Feature Launches & Automation Updates
New features, automation upgrades and platform releases, rolled out with care: tested, piloted, then switched on for everyone.
- 03
Admin Turnover or Bandwidth Gaps
When an admin leaves or your team runs out of hours, the knowledge and the momentum stay. No gap in expertise.
- 04
Scaling Teams & Evolving Processes
As you grow, roles, access, automation and reports grow with you, so new teams start on a system that fits them.
- 05
Health Checks & Technical Debt Removal
Regular audits catch issues early. We clear technical debt and keep your system fast, secure and reliable.
What’s Included
Comprehensive, Not Just ‘Covered’
Daily admin help, strategic automation work or proactive cleanup: it all lands in one shared channel, answered by people who already know your setup.
Enhancements & Iteration
- New process automation builds
- Optimization of existing flows
- Custom fields and workflows
- CPQ updates and configuration tweaks
Integration Monitoring
- API error resolution
- Middleware health checks
- Custom integration maintenance
- Sync audits and repair workflows
Data Management
- Data import, export and cleanup
- Duplicate prevention and merge logic
- Field validation and integrity rules
- Scheduled clean-up automations
Training & Documentation
- Admin and end-user enablement sessions
- Process documentation
- Release note walkthroughs
- Feature and UX update guides
Strategic Roadmapping
- Quarterly planning sessions
- Growth-aligned configuration mapping
- New product or department onboarding
- Advice on features, licenses and ecosystem changes
Engagement Models
Support That Flexes With You
We don’t sell bloated retainer packages. Our models scale with your business, whether you’re just out of implementation or getting ready for the next phase of growth.
Your support across a year
Monthly Hour Blocks
- How it works
- A set number of hours every month, spent on whatever matters most that month.
- Best for
- A steady flow of admin requests and small improvements.
A Year Together
Not Just Keeping the Forge Lit. Fueling What’s Next.
Your system doesn’t just stay running, it stays sharp. Here’s a year with CloudForged: we proactively refine, optimize and evolve your platform to match where your business is headed.
Step 01: Health Check
Weeks 1–2: we learn your system before we touch it.
A full review of what’s used, what’s broken and what slows your team down. You get a short, prioritized list, not a 90-page report.
Step 02: Stabilize
Months 1–2: fix what hurts first.
Urgent fixes, data clean-up and the technical debt that keeps tripping people up.
Step 03: Run & Support
Every day: your requests, handled.
Admin requests, questions and fixes, handled by people who already know your setup, with a review at the end of every quarter.
Step 04: Refine & Evolve
Every month: improvements, shipped.
Small, steady releases: the automations, reports and changes your team asked for, and the ones we spotted first.
Step 05: Plan Ahead
Every quarter: what’s next, mapped.
Planning sessions map new products, teams and features to your system before they arrive. Then the next year begins.
Let’s Build a Scalable
Ecosystem Together
Still running on a system that’s three versions behind your team? Let’s close the gap between where you are and where you’re growing.